In order to protect my Garments, Drop Laundry follows the carel abel instructions on each Garment they process. If I request Garment treatment which is contradictory to that indicated on the care label instructions, Drop Laundry will make an attempt to contact me and advise me of the potential risks associated with proceeding with the treatment. If Drop Laundry are unable to obtain my approval to proceed, Drop Laundry shall refrain from cleaning the Garment in question. If I authorize Drop Laundry to proceed, I will assume responsibility for any damage to the Garments.
Drop Laundry accept no liability for Garments that have missing or removed care labels. Drop Laundry check Garments for any major damage or potential for major damage that could result by the laundering / dry-cleaning process. If Drop Laundry have any concerns regarding a Garment or its condition, Drop Laundry will put that Garment on hold and make an attempt to contact me to obtain my approval to proceed with the service or to tailor the Garment ahead of cleaning it. If Drop Laundry are unable to gain my approval, Drop Laundry shall refrain from servicing the Garment in question and return it to me at no charge along with my other items. For minor issues, such as missing buttons, minor tears, missing collar bones etc Drop Laundry can continue with the service for that particular Garment without contacting me as they will be able to replace missing buttons, stich minor tears and replace collar bones after cleaning the Garment.